Privacy Policy

1. Overview

Young Maestro Pty Ltd ("we", "us", "our") is committed to protecting the privacy of students, educators, schools, and all users of our platform. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in handling personal information.

This Privacy Policy explains how we collect, use, disclose, store, and manage your personal information when you use our website, learning platform, and related services.

2. What Information We Collect

We may collect the following types of information:

Personal Information:

  • Name

  • Email address

  • Phone number

  • School or organisation name

  • Role (e.g. teacher, administrator)

  • Student names (where entered by the school)

  • Student work submissions (text, images, audio, video)

Technical Information:

  • IP address

  • Browser type and version

  • Device and operating system details

  • Log-in and activity data

  • Cookies and usage analytics

3. How We Collect Information

We collect personal information in several ways, including:

  • When you sign up or register an account

  • When you upload content or use platform features

  • When students complete tasks and assessments

  • When you contact us via phone, email, or live chat

  • Through automated technologies such as cookies and analytics tools

We only collect personal information that is necessary to deliver our services and improve your experience.

4. How We Use Your Information

We use personal and technical information to:

  • Provide access to the Young Maestro platform

  • Support teaching, learning, and assessment activities

  • Respond to support requests and user enquiries

  • Improve the performance and usability of our platform

  • Monitor usage patterns and platform health

  • Ensure compliance with legal and regulatory obligations

We do not use personal information for direct marketing to students, nor do we sell or rent personal data under any circumstances.

5. Disclosure of Information

We may disclose personal information:

  • To authorised school staff with appropriate access permissions

  • To our trusted service providers (e.g. cloud hosting providers such as AWS) under strict confidentiality

  • If required by law or to comply with legal obligations

  • To protect the rights, safety, or property of Young Maestro, its users, or others

We do not share personal information with overseas recipients unless necessary for cloud services and with proper safeguards in place.

6. Data Security and Storage

We take data security seriously and implement industry-standard measures, including:

  • Secure cloud hosting (Amazon Web Services, Sydney region)

  • Encrypted data transmission (HTTPS/SSL)

  • Multi-factor authentication for administrator access

  • Regular security audits and vulnerability testing

  • Strict access controls and user permission management

Personal information is stored securely and retained only as long as necessary for educational or legal purposes.

7. Access and Correction

You have the right to request access to your personal information or request a correction if you believe it is inaccurate.

To make a request, contact us at:
privacy@youngmaestro.com.au
We will respond within a reasonable timeframe, usually within 30 days.

8. Cookies and Analytics

Our website and platform may use cookies and tracking tools to enhance user experience and gather analytics. You can disable cookies in your browser settings, but this may affect platform functionality.

9. Children’s Privacy

We understand the importance of protecting children’s privacy. We do not collect personal information from students without the involvement of their school or teacher, who act as custodians of student data on behalf of their school.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be published on our website with an updated effective date.

11. Contact Us

If you have any questions or concerns about this policy or your data, please contact:

Privacy Officer
Young Maestro Pty Ltd
📧 privacy@youngmaestro.com.au
📞 TBA
📍 TBA

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